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Merchant FAQ's

Carlos
Updated
  1. What are the roles and responsibilities of a DigiWallet Merchant?

As a Merchant you offer your customers a new way to pay for goods and services at your business establishment. The transaction cost is lower than the traditional POS payment methods and allows for a secure payment method over traditional cash transactions.

  1. How do I register to become a DigiWallet Merchant?

Merchants can register via any of the options below:

(i) Contact our DigiWallet Sales Team at dwlsales@digiwallet.bz or give us a call at 501-223-8111 or 0-800-392-5538 (Toll Free).

(ii) Self Registration – Download the DigiWallet app and register by selecting the “Sign Up” button. Select account type as “Merchant” and proceed to completing the merchant sign up application on the app and upload the required supporting documents when prompted. 

You will have full access to the app for 72 hours during which time your account will be reviewed and verified.  If your documents are not accurately submitted, a DigiWallet Representative will be reaching out to you to complete the process. 

 

  1. How do I access the DigiWallet solution?

The app is available for download from both the Google Play Store and Apple App store.  If you are already registered, you can access the solution by login into the mobile app or you can also access your DigiWallet via USSD when you by using the short code *CASH# (*2274#).

  1. How do I login to the app?

To login to the DigiWallet App you must first have completed the registration process, once successfully registered you can login to your account by signing in with the mobile number used at registration as well as your 6-Digi PIN.

  1. How do I upgrade my wallet to enjoy higher limits?

For more information on our upgrade process, you can contact our DigiWallet Sales Team at dwlsales@digiwallet.bz or give us a call at 501-223-8111 or 0-800-392-5538 (Toll Free).  

  1. What transactions can I process as a merchant?

As a Merchant you can conduct the following transactions:

  • Receive Payments from Customers
  • Merchant to Merchant Transfers (Pay suppliers)
  • Instant Bill payments
  • Access to exclusive Digi Products
  • View transaction history up to 90 days within the app; this includes a view of different shifts where multiple users are under one account
  1. Can I transfer monies to a Subscriber?

As a Merchant you can only make transfers to another Merchant (Merchant-to-Merchant).  You must register as a Subscriber to make transfers to another Subscriber.

  1. Can I have multiple users under my Merchant account?

Yes. In instances where a merchant has multiple cashiers or business locations, all these users can be associated under one account.

  1. Can I register for a Subscriber account using the same mobile number as my Merchant account?

A mobile number can only be used once to register for DigiWallet account type.  If your mobile number has been registered for a Merchant account, you will need to provide a number to register for a Subscriber account.

 

  1. How do I change my PIN?

If you have access to your DigiWallet account, you can change your PIN at any time by completing the following process via the DigiWallet app: Go to More>Account>Change PIN.

If you Do Not have access to your DigiWallet account, please visit any Digi Store nearest to you or contact DigiWallet for assistance.  You can also reach out to us on any of our customer support platforms:

  1. How do I reset my PIN?

If you have been barred or forgotten your PIN, you can request a PIN reset by visiting any Digi Store nearest to you or contact DigiWallet for assistance. You can also reach out to us on any of our customer support platforms:

 

  1. What happens if I lose my phone?

If you lose your phone, please immediately contact us on any of our customer support platforms for the suspension of your DigiWallet account:

As an added security feature, you can also contact Digi at 119 and request suspension of your DigiCell mobile number associated with your DigiWallet account. 

  1. How do I reactivate my suspended account?

To reactivate your suspended account please visit any Digi Store nearest to you or contact DigiWallet for assistance.  You can also reach out to us on any of our customer support platforms:

Please have available your identification card and mobile number used for registration available for verification.

  1. How do I change the mobile number associated with my DigiWallet Account?

To change your mobile number, please visit any Digi Store nearest to you or contact DigiWallet for assistance.  You can also reach out to us on any of our customer support platforms:

 

Note: Kindly have available your identification card used at registration, also your new mobile number to be used for verification.

 

  1. How can a Merchant Cash Out via the app?

Merchants can Cash Out via the DigiWallet app by clicking the “Cash Out Merchant” button and entering 623-8887 as the Agent Mobile Number followed by the Cash Out desired amount. 

 

 

 

 

 

 

 

 

 

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